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Customer service

Payments

Options For Payment

Methods of payment accepted: We accept Visa, MasterCard, American Express and Paypal. At this time we do not accept Cashier's checks, Money Orders, or any other type of payment.

Important information about payment:

  • Credit Cards may be charged immediately upon order.
  • With a credit card payment, you will notice the charge on your bill or statement within 2 business days
  • For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
  • You will only be charged for the items that are shipped to you, along with appropriate shipping and tax, where applicable.
  • For more information about Secure Shopping Guarantee, click here.

Sales Tax

Sales taxes may apply to your order if you live in the state of Texas.

  • The 8.25% Sales Tax are applied to orders delivered to Texas addresses.
  • Orders delivered to the rest the world do not get charged sales taxes.

Discounts and Codes

We may feature promotional coupon and discount programs. Follow these simple steps to redeem a promotion or discount code:

  1. On the Payment page in Checkout, enter the code in the box next to "Gift Certificates and Discount Codes." Codes are case sensitive.
  2. Click "Apply". If your discount qualifies, it will be displayed in the payment summary.
  3. Only one coupon per purchase.

Returns & Warranties

Returns & Warranties

7 Day Money-Back Guarantee
We take pride in our reputation for quality and value. If for any reason you are dissatisfied with a purchase we'll assist you with a prompt refund if your purchase is returned within 7 days of receipt. The item must be returned in new condition, in original boxes (whenever possible), and with a note specifying your order number and reason for exchange or return to ensure credit.

  • 1-7 days: Full Refund

Damaged or Defective Items
You can always return items if they are defective. We will only accept returns of items that have been opened if they are defective. If you believe your product is defective please send it back along with the return form explaining the defect.

What about used items?
We do not accept returning of used items.  

Exchanges
We accept exchanges only if the item is received in good condition and is brand new. If you wish to exchange an item, you must return the item by following the Return Instructions.

No Hassle Exchange

If the color, size or other details do not suit you and you wish to exchange the product, we undertake (on the condition that the returned products are new, unworn and in their original packaging) to offer you the shipping costs of your new order. Return shipping is on behalf of the customer.

Returning An Item

Hassle-Free Return Policy
If you wish to return an item to Cowhideoutlet.com, please follow the instructions below.

Return Shipping

Allow our customers to return items hassle-free You may return your purchase within 7 days for a refund or exchange.

Return Instructions
Need to return your item? No problem.

  1. Pack the item(s) securely in the original product packaging, if possible. Please include a note with your order number, reason for return and if you wish for a refund or for an exchange, please specify what to exchange for. All products must be returned in new condition, to ensure full credit. Visit our 90 day money-back guarantee Policy page.
  2. You may send your return with any carrier you wish as long as tracking number is provided.
  3. Send the return package to the following address:

    10730 Potranco Rd., STE 122/251
    San Antonio, TX 78251

  4. No Need to worry, once you have sent your package to us, an account representative will ensure that the rest of the steps are completed correctly. We will email you a receipt confirming the credit!
  • To receive credit, items must be returned within 90 days of delivery.
  • You can expect a refund in the same form of payment originally used for the purchase.
  • The treatment time of a return parcel can take 3 weeks, over this time, contact our customers Service
  • If you have received a damaged or defective item, please click here to let us know

Safety, Security & Privacy

Secure payments transactions powered by paypal

Cowhideoutlet.com website uses PayPal to secure your payment details for every transaction, one of the world's largest and most secure payment processors. With PayPal you can either use your existing PayPal account or pay without being a Paypal member. Paypal provides a secure 128bit encrypted SSL session to protect your privacy including credit card information. Credit card numbers are never seen by us, nor are they stored by our system. Once your payment has been validated, your data are destroyed from Paypal: this is why we ask for your payment card number again for each new order. This provides the highest possible level of security to make your online shopping experience safe and secure. To learn more about the advantages of using Paypal please visit www.paypal.com

We are able to accept the following credit cards:

Shipping

Shipping Methods And Costs

Our Current Shipping Methods are:

Maximum delivery time once you receive email confirmation that your order is shipping. Most areas in USA will receive their order within 2-3 business days.

FREE Shipping on Cowhides and Calfhides only

Can items be shipped outside of the USA?
YES, we ship worldwide.

Shipping Rules & Restrictions

•Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the USA..
•Please call a Customer Service Representative at (214) 532-4603 if you have any questions.